Privacy Policy
At ARB Gas Installers, we value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains the types of information we collect, how we use it, and when we may share it with third parties. It applies to information collected through our website, https://arbgasinstallers.co.za/ (the “Website”).
By using the Website, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use the Website.
Information We Collect
We may collect two types of information when you visit the Website: non-personally identifiable information and personally identifiable information.
Non-Personally Identifiable Information
This includes technical information such as:
- Browser type
- Device type
- Operating system
- Referring website
- Pages visited
- Date and time of your visit
This information helps us understand how visitors use our Website and allows us to improve its performance and user experience.
Personally Identifiable Information
We may collect personal information that you voluntarily provide when you:
- Submit a contact form
- Request a quotation
- Contact us by email or telephone
- Enquire about our services
The information collected may include:
- Name and surname
- Email address
- Phone number
- Physical address (where applicable)
- Any other information you choose to provide
How We Use Your Information
We may use the information we collect to:
- Respond to enquiries and quotation requests
- Provide our gas installation and related services
- Communicate with you regarding your enquiry or project
- Improve our Website and customer experience
- Send service-related updates where necessary
- Comply with legal and regulatory requirements
Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information with trusted service providers who assist us in operating our Website or delivering our services. These providers are required to keep your information confidential and may only use it for the purposes for which it was provided.
We may also disclose information where required by law or where necessary to protect our legal rights.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.
Cookies and Tracking Technologies
Our Website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.
You may choose to disable cookies through your browser settings; however, doing so may affect certain features and functionality of the Website.
Google Ads and Remarketing
We may use Google Ads and Google Remarketing services to advertise our services online. This means that visitors to our Website may see ARB Gas Installers advertisements on other websites.
Third-party vendors, including Google, may use cookies to serve advertisements based on previous visits to our Website.
You can manage or opt out of personalised advertising through Google’s Ads Settings.
Third-Party Websites
Our Website may contain links to external websites. We are not responsible for the privacy practices, content, or security of these third-party websites. We encourage users to review the privacy policies of any external sites they visit.
POPIA Compliance
ARB Gas Installers is committed to complying with the Protection of Personal Information Act (POPIA) of South Africa. We will process your personal information lawfully, transparently, and only for legitimate business purposes.
You may request access to, correction of, or deletion of your personal information by contacting us using the details provided on our Website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us through the contact details provided on our Website:
Home